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Contact Us
Have a question, suggestion, or need help with your account? We're here to assist you on your journey.
Seller and payment recipient
Mystic Veil services are provided by the sole proprietor listed below, who receives payment for these services.
- Sole proprietor registered in Ukraine
- ШЕВЕЛА ВОЛОДИМИР ВОЛОДИМИРОВИЧ
- Ukrainian taxpayer identification number (RNOKPP)
- 3584806294
Email Support
For account issues, billing questions, and general inquiries.
Write to supportReply to the email you provide
Community
Join our community for tips, discussions, and shared readings.
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Business Hours
Our support team is available during business hours.
Mon–Fri, 9 AM – 6 PM EST
Live chat coming soon
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Common Questions
How do I cancel my subscription?
Go to Dashboard → Subscription → Manage Billing. You can cancel anytime from the Stripe billing portal. Your access continues until the end of the current billing period.
Can I get a refund?
Contact support with your payment reference. Our additional subscription refund policy allows requests within 7 days of a charge. This does not limit mandatory rights to withdraw, or remedies for undelivered or defective services. See the Terms for details.
How do I become a consultant?
We're selectively onboarding experienced tarot practitioners. Contact us at consultants@mysticveiltarot.app with your background and experience.
Is my reading data private?
Your readings and journal are private to your account. Data is processed by the providers needed to deliver the service, as described in our Privacy Policy.
How are the interpretations written?
Every interpretation is built for you: the cards that came up, the question you asked, your sign and the current lunar phase. The text is composed by a language model trained on tarot tradition — and if you want a living voice, our tarot readers are there for a personal session whenever you like.